Telecoms operator Vodafone has apologized for disruptions in its data services in recent times and promised to compensate affected customers.
A number of subscribers to the Blackberry service and users of the internet modems have for the past few weeks complained they are unable to enjoy the service.
Jerome Thompson, a subscriber who shared his frustration with Joy Business, said the internet modem he had acquired had not worked for about three weeks.
He said it was disturbing that a service they paid for had simply not been delivered.
Officials at Vodafone explained to Joy Business the operator had to boost the capacity in the network for data services due to congestion.
The Head of Corporate Communications at Vodafone, Carmen Bruce-Annan said the service was so popular it had been oversubscribed leading to congestion.
“So over the weekend, what we did was to boost the capacity within the data network, and we hope that this will give our customers a better experience so as I speak now we don’t anticipate any further [problems],” she stated.
She said any customer who still has challenges should contact the Vodafone call centre for support.
She added that the company will work out the necessary compensation for those who have been affected.
Meanwhile Joy Business has learnt that Vodafone is switching over from its current second-generation platform to the more superior third generation or 3G technology, a likely explanation for the challenges.
Source: Joy Business/Ghana
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Tags:
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
Latest Stories
-
Nearly 50 people killed in South Africa floods
39 minutes -
Kenya’s Ruto says blogger died at hands of police, shifting official account
49 minutes -
Calm returns to Los Angeles after hundreds arrested
1 hour -
‘We’re working overnight, but we can’t publish everything’ – Deputy AG Srem Sai
1 hour -
ORAL process is not slow, its moving fast, Deputy AG Srem Sai tells Joy News
2 hours -
Ex-convict remanded over alleged romance scam, sextortion
2 hours -
Court remands suspect over Nsawam-Adoagyiri riot
2 hours -
Police arrest fake doctor over fraud
3 hours -
‘For the sake of truth’: A Weinstein victim’s decision to take the stand again
3 hours -
Ablekuma West MP Counsels BECE candidates
3 hours -
Horizons-China, SIL partners with V/R Minister to tackle menstrual hygiene
3 hours -
I started doing 3D drawing at age 11 – 16-year-old CEO reveals
3 hours -
Harvey Weinstein guilty of sexual assault after New York retrial
3 hours -
Menscook isn’t exclusively for the elite – Manager
3 hours -
It’ll not be all men forever – Menscook manager hints
4 hours