Ghana Post, the national postal and courier service provider, has been recognised for its digital transformation in postal services at the prestigious National Communications Awards and Digitalisation Expo 2023.

The National Communications Authority held its 5th edition of the awards scheme at the Underbridge Events Centre, East Legon to recognise and honour brands for their excellence and innovation.

The awards highlighted and honored the remarkable achievements and initiatives that have made a positive impact on the digital landscape of Ghana, especially in the wake of the Covid-19 pandemic.

The event also featured the Ghana Digitalisation Summit, a high-level forum which brought together key stakeholders, industry experts, government officials, innovators, and thought-leaders to discuss and share insights on the current and future trends, challenges, and opportunities of digitalisation in Ghana and beyond.

The Digital Transformation in Postal Services award was received by the Chief Commercial Officer of Ghana Post, Kwesi Owusu Abrokwa, who expressed gratitude to the organisers, customers, partners, and staff of Ghana Post for their support and dedication.

He also reiterated Ghana Post’s commitment to providing innovative and customer-centered solutions that meet the evolving needs of the digital age.

Interacting with journalists after the event, he stressed on Ghana Post’s commitment to utilising IT based solutions and platforms to bring convenience to clients.

"We are committed to harnessing the opportunities digitalization present so as to bring speedy, convenient and secure services to our clients. This will further ensure satisfactory service delivery at all times”.

Since the Covid era, Ghana Post has embarked on a remarkable journey of transformation by embracing digitalisation to propel the nation’s postal services into the future.

The vision is to bridge the gap between traditional postal services and the digital age, ensuring that Ghana remains at the forefront of the postal industry.

Some of the key initiatives that have contributed to Ghana Post’s digital transformation include the use of the Digital Address and Parcel Tracking System, some Financial Services and the E-commerce Solutions.

Ghana Post’s commitment to excellence has not gone unnoticed. The organisation has received several awards and accolades for its outstanding contributions to postal and courier services. These awards underscore Ghana Post’s dedication to quality and innovation.

Some of the recent awards Ghana Post has won are: Courier Services Brand of the Year 2023 at the Ghana Corporate Brands Awards, International Award for Best EMS Customer Care and Excellence in Innovation Company of the Year at the Ghana Shippers Awards 2019.

However, Ghana Post is not resting on its laurels. The organisation is constantly exploring new ways to improve its services and satisfy its customers.

Ghana Post is also collaborating with other stakeholders, such as the government, the private sector, and the Universal Postal Union, to ensure that postal services remain relevant and sustainable in the 21st century.

Some information gathered through interactions with the Chief Commercial Officer, Mr. Kwesi Owusu Abrokwa, indicates that Ghana Post would be rolling out new campaigns and services next year to ensure it meets the needs of all clients.

Mr Abrokwa emphasised that, “Ghana Post is more than just a postal service provider. It is a catalyst for social and economic development, a partner for digital transformation, and a leader in the postal industry”.