The Institute for Energy Securities wants the Electricity Company of Ghana to immediately resolve issues with prepaid card meters and billings.
According to the IES, it has noted with concern the recent widespread challenges being experienced by the pre-paid customers of the ECG.
In this case, customers who have pre-financed the use of electricity at a later time, are having their electricity credits being converted to debits, adding “the more a customer buys power to be used, the more the customer owes the ECG, resulting in many homes and workplaces being disconnected.”
Furthermore, it said “the failure to pay for the wrong billing and have power supplied within a certain period also delays the power restoration, even when additional purchases have been made.”
At this point, the IES said it takes Field Technicians of the ECG to go to homes and other outlets to reset meters before power can be restored, stressing that “many a time, it takes hours and days to have customers attended to and power restored.”
These challenges it emphasized are cropping up at a time when the need for reliable and consistent power- supply is paramount.
“At this season, the need for power is vital for purposes of security, productivity, events and more importantly during Christmas and New year where families will stay at home.”
The IES is therefore urging the Minister of Energy as a matter of urgency to direct the ECG to fix these challenges which are greatly inconveniencing legitimate customers of the ECG.
Latest Stories
-
Gold Fields Ghana Foundation challenges graduates to maximize benefits of community apprenticeship programme
49 mins -
GBC accuses Deputy Information Minister Sylvester Tetteh of demolishing its bungalow illegally
1 hour -
Boost for education as government commissions 80 projects
1 hour -
NAPO commissions library to honour Atta-Mills’ memory
1 hour -
OmniBSIC Bank champions health and wellness with thriving community walk
1 hour -
Kora Wearables unveils Neo: The Ultimate Smartwatch for Ghana’s tech-savvy and health-conscious users
1 hour -
NDC supports Dampare’s ‘no guns at polling stations’ directive
2 hours -
Police officer interdicted after video of assault goes viral
2 hours -
KNUST’s Prof. Reginald Annan named first African recipient of World Cancer Research Fund
2 hours -
George Twum-Barimah-Adu pledges inclusive cabinet with Minority and Majority leaders
3 hours -
Labourer jailed 5 years for inflicting cutlass wounds on businessman
3 hours -
Parliament urged to fast-track passage of Road Traffic Amendment Bill
3 hours -
Mr Daniel Kofi Asante aka Electrician
3 hours -
Minerals Commission, Solidaridad unveils forum to tackle child labour in mining sector
3 hours -
Election 2024: Engagement with security services productive – NDC
3 hours