The Juapong District of the Tema Region of the Electricity Company of Ghana has been taking part in the company’s recent customer service engagement project, dubbed “fix the bill, pay the bill”.
The project, which started on November 6, 2023, seeks to ensure that customers on postpaid meters get their meters read and checked to ensure that they are working as they should.
Additionally, the project sought to ensure that customers who owed the company for services already rendered were paying up, or risked getting disconnected to avoid piling on debt. The project will come to an end on December 11, 2023.
The Juapong District, which is the youngest district in the Tema Region was commissioned on December 1, 2021 to cater to customers who were hitherto part of the region’s Krobo District. The areas under Juapong District include Apegusu, Mpakadan, Asikuma, Nkwakuben, Labolabo, Anum, Dodi, Sebekope, Avedotoe, Adegblevi, Amegame and Porportia, all of whom are on postpaid customers, hence a higher concentration of effort for this project was concentrated in the district.
Speaking on how the exercise has been so far, the Juapong District Manager, Ing. William D. K. A. Ahenkorah remarked that “the exercise has been going on smoothly and customers have been generally supportive”, adding that “there have been few challenges though with regards to non-access to the meters as they are within the compounds of some customers”.
To this end, Ing. Ahenkorah said they sometimes visited at different times to check on the integrity of the meters.
With regards to customers who owe the company for already consumed services, Ing. Ahenkorah admonished and encouraged the customers to endeavor to pay up to avoid disconnection from supply.
He also added that customers should desist from illegal connections, which is seen by the company as stealing.
To this end, he added that “they can be fined by the Courts, should they be processed for it, as ECG has the mandate to prosecute in such instances”.
Latest Stories
-
The Keeper’s Music unveils Neyty with new single ‘Most High God’
7 mins -
Bawumia outlines 8 initiatives to create 4 million jobs for youth if elected president
13 mins -
Over 4,000 unpaid teachers demand payment of 16 months arrears from government
27 mins -
I’ve apologised to Gloria Sarfo over flight issues – AMAA Country Director
28 mins -
Ghana nearly lost $9 billion to arbitrary claims in last four years – Attorney General
48 mins -
FWSC responds to CLOGSAG strike declaration, urges return to negotiation
1 hour -
Members contribute to ‘transport’ national team – Volleyball Vice President laments financial struggles
2 hours -
New SHS curriculum provides adaptive learning pathways – EduWatch
2 hours -
Pay NABCO trainees – Mahama challenges Bawumia
2 hours -
Police ‘waiting for court date’ on Erastus’ case is a lie – Samson Anyenini
2 hours -
Sports facilities are better managed by institutions – UG Sports Director on maintenance of Legon stadium
2 hours -
Ghanaian businesses must align vision with strategy to mitigate ESG Risks – KPMG
3 hours -
MTN achieves 30% localisation of Scancom PLC
3 hours -
Attorney-General: Some lawyers sacrifice ethics for ‘cheap’ political gains
3 hours -
Bond market: Volume up by 12.45% to GH¢746m
3 hours