Apple has started offering a service to fix a fault on iPhone 6 Plus phones known as "touch disease".
Touchscreens on smartphones that have this problem gradually become unresponsive.
The fault was highlighted by gadget sites which said it was caused by a manufacturing issue that meant some screen controller chips became loose.
Apple was criticised by one expert who said it was the phonemaker's responsibility to fix it.
Apple is charging $149 in the USA for the service that will only be available on phones that are "in working order".
Loose chips
In a statement on its website, Apple said it had "determined" that displays on some iPhone 6 Plus handsets flickered or became unresponsive if the device was dropped several times on a hard surface and was then subjected to "further stress".
An iPhone 6 Plus suffering this problem, which worked and did not have a cracked or broken screen, was eligible for the repair programme, it said.
The service is available worldwide and costs £146.44 in the UK.
Apple said that customers who had already paid to get their phone cured of "touch disease" should get in touch to be repaid for the amount they spent beyond the programme fee.
The repair programme will run for five years beyond the initial date on which the iPhone 6 Plus went on sale, said Apple.
Stuart Miles, editor of gadget news site Pocket-Lint, said: "I think if it's a known defect that isn't caused by the user then it should be the responsibility of Apple to fix the phone free of charge regardless of the age."
The manufacturing problem with the iPhone 6 Plus was first highlighted by gadget site iFixit which said it had seen an "influx of faulty iPhones".
In a blogpost about the problem posted in August, iFixit said there were "pages and pages" of messages from aggrieved iPhone 6 Plus owners on the Apple support site complaining about the fault.
An investigation by iFixit and specialist repair shops found the cause of the fault was the placement of the touchscreen controller chip. Several rough knocks could dislodge this chip making phones unresponsive, it said.
Latest Stories
-
Wimbledon winner Purcell admits anti-doping breach
13 minutes -
Political party influence undermines leadership independence, says Prince Kofi Amoabeng
17 minutes -
CHASS advises against reopening schools on Jan. 3 until financial arrears are cleared
27 minutes -
Newmont’s Akyem Vocational Institute unveils battery-powered fufu machine at graduation ceremony
31 minutes -
Newmont reinforces cultural heritage commitment in host communities
39 minutes -
Oti Region records over 10 road accident deaths from January to September this year
44 minutes -
Ecobank Ghana inaugurates ‘Ecobank Retirees Association’: A legacy of fellowship and service
50 minutes -
Optimal OMD appoints Taniya Mondal as MD
1 hour -
Lekzy DeComic hailed for masterful emceeing at OB Amponsah’s comedy show
1 hour -
Premier Care Hospital sparks joy with second annual nine lessons and carols night!
1 hour -
OB Amponsah fills 4,000 capacity Bukom Boxing Arena with comedy special
1 hour -
Bridging digital and human intellect: Africa’s Path from 4IR to 5IR
1 hour -
How Newmont’s Learnership Programme empowered Dorcas Oppong to achieve her dreams
1 hour -
Kenya’s Ruto embraces rivals to shore up support
1 hour -
The student who blew whistle on Kenya airport controversy
2 hours