A report on the Quality of Service (QoS) provided by the five telecom operators in selected communities in Ghana between April and September 2011, indicates that Tigo’s customers experienced the least of network problems in those communities. The report, published on the National Communication Authority (NCA) website, also indicated Airtel customers, had the worst of network challenges. The test of the QoS, as contained in the report, focused on call set up rates, call congestion rates, and call drop rate, and it is based on consumers’ perspectives of the quality of service they receive from their service providers. Call set up is the time between when a caller presses ‘send’ on his phone and the when the receiver actually hears his phone ringing. The NCA’s Key Performance Indicator (KPI) for call set up is 10 seconds or less, and each network is required to achieve that for 95% of the time; anything more than 10 second is a failure on the part of the service provider. Call congestion is the probability of failure of traffic or a call to get through to the receiver; and that is only allowed to be one per cent for each network. Call drop is when a call gets through but terminates through no fault of the caller or the receiver, and that is allowed to be only up to three per cent. The test were carried out in Cape Coast, Elmina and Winneba in the Central Region; Sekondi Takoradi, Tarkwa and Prestea in the Western Region; Wa and Jirapa in the Upper West Region; Bolga and Navrongo in the Upper East Region; Tamale in the Northern Region; Sunyani, Berekum, Dorma Ahenkro and Techiman in the Brong-Ahafo Region and in Accra. The days on which the services were tested are April 11, May 11, June 11, August 11, and September 11 in 2011. The report showed that out of a total of 13 call set up tests within the period, Tigo had only one failure (10.27 seconds) on September 11 in Accra, whiles Airtel recorded the highest number of eight failures. Expresso recorded six call set up failures, whiles MTN and Vodafone recorded five failures each. Airtel also recorded the worst average call set up time of 18.06 seconds on June 11 at Wa/Jirapa, and MTN recorded the best call set up time of 7.23 seconds on May 11 in Tarkwa and Prestea. On call congestion, again Tigo recorded four failures, which is much lower than eight by Vodafone, nine by market leaders MTN, 10 by Expresso and 11 by Airtel, which is again the worst. But Expresso recorded the overwhelming highest call congestion rate of 78.57% in Tarkwa and Prestea, on May 11, whiles MTN recorded the lowest failure rate of 1.03% on August 11 at Techiman. None of the five operators recorded call drops above the three per cent threshold, but again Airtel recorded the worst of 1.95% call drops in Wa and Jirapa on June 11, whiles MTN recorded the lowest of 0.2% in Sekondi Takoradi on May 11. The trend seems to explain why Airtel suffered the heaviest fine of GHC350,000 for poor QoS and Tigo suffered the lowest of GHC150,00. In spite of these figures, each of the telecom operators, except Airtel, have been making wild unsubstantiated claims that they each have the best quality network, fastest internet speed, clearest call signals, and more. Airtel has said it is fastest growing network by subscribers, but it is still working to improve its network quality to the highest standard. Meanwhile the telecom operators admit there are quality of service challenges, but blame those challenges on fibre cuts, and other stumbling blocks in the way of efforts to install infrastructure to provide service. They have also raised questions about the criteria the NCA uses to determine the Key Performance Indicators (KPI's) of the QoS; that discussion is still ongoing.