WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on WhatsApp.
KLM now offers her customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking questions in ten different languages on WhatsApp via the official WhatsApp Business application.
The carrier becomes one of the first companies and the very first airline worldwide with a verified WhatsApp business account.
Together with a small number of businesses, WhatsApp is testing ways for businesses to communicate with customers using WhatsApp.
WhatsApp wants to create value for both customers and the businesses they connect with in their daily lives.This pilot programme is part of that effort.
To this end, WhatsApp has created an enterprise solution that makes it possible for businesses like KLM to connect with their customers in a fast and personal way on WhatsApp.
The rollout has already started in a limited number of countries, and the service will become more widely available in the coming days and weeks.
“I am very proud that KLM is the world’s first airline with a verified WhatsApp account. This unique partnership with WhatsApp underlines our position as an aviation pioneer. We want to be where our customers are and, given the one billion users, you have to be on WhatsApp. With an account verified by WhatsApp, we offer our customers worldwide a reliable way to receive their flight information and ask questions 24/7. This truly is a major next step in our social media strategy,” Pieter Elbers, KLM’s president said.
Messages are secure so that they can only be read by the customer and KLM, and no one else, not even WhatsApp. Customers can easily recognise verified businesses using the official WhatsApp business application. This means that customers will see a green checkmark badge next to the KLM contact name on WhatsApp.
Latest Stories
-
Court rejects GACL’s attempt to delay enforcement of ruling declaring workers as permanent staff
33 mins -
Agyemang Badu ‘well-impressed’ with Black Satellites outings at WAFU B Championship
1 hour -
Woman stabs boyfriend after he greets another woman on the street
1 hour -
Today’s front pages: Friday, November 1, 2024
2 hours -
BoG Governor: Cedi set to appreciate soon, adequate buffers in place
2 hours -
Prempeh College at 75: Defying gravity, challenging assumptions
2 hours -
Government to launch 5G services today
2 hours -
Supreme Court and Alban Bagbin: Kwaku Azar raises concerns over consistency
3 hours -
BCI calls for intensive year-round awareness to combat breast cancer
3 hours -
Manhyia South NPP Chairman unveils NDC’s alleged ‘evil plot’ for 2024 Elections
3 hours -
Enimil Ashon: Why must winner take all?
3 hours -
Akufo-Addo has deliberately and systematically weakened independent institutions – Mahama
3 hours -
Election 2024: Mahama reaffirms commitment to investigate, prosecute corrupt officials
3 hours -
Mahama vows to probe sale of state lands
3 hours -
Unveiling the next generation of agricultural leaders with school farm competition paving the way
3 hours