The Bank of Ghana has urged regulated financial institutions to maintain the highest standards of customer care and satisfaction.
In a statement in celebration of the Global Customer Service Week, the Central Bank also advised the institutions to ensure fair pricing and adequate information disclosures about products and services, always adhering to relevant rules, professionalism and ethical standards.
It recognised the important role played by customers in the functioning of the banking sector.
“Indeed, customers are at the heart of banking services, and their confidence and trust in the banking system is paramount to the safety, soundness, and stability of the system and to our economy”, it stated.
It appealed to customers of the regulated financial institutions to familiarise themselves with the provisions of the Bank of Ghana’s Complaints Resolution Mechanism, which affords customers specific channels for lodging complaints about the conduct of their financial institutions.
Latest Stories
-
UN chief says any attacks on Lebanon peacekeepers could be a war crime
21 mins -
World Bank says 26 poorest countries in worst financial shape since 2006
32 mins -
Zelenskiy says North Koreans fighting with Russians in Ukraine
41 mins -
Columbus probably Spanish and Jewish, study says
49 mins -
Succession star praised for emotional film role
55 mins -
Gratitude Children’s Hospital opens in Accra, promising innovative care
3 hours -
Maintain highest standards of customer care, promote fair pricing – BoG to financial institutions
3 hours -
Man arrested near Trump rally in California faces gun charges
3 hours -
‘We are excited to offer lowest mortgage interest rate’ – Republic Bank MD
3 hours -
Alien worlds might not have a night and day. How would that change evolution?
3 hours -
AFCON 2025Q: Black Stars touch down in Libya ahead of crucial game against Sudan
4 hours -
The toxic ties of galamsey: How self-serving politicians and unconcerned traditional leaders fuel illegal mining
4 hours -
Family rushed to hospital after eating toxic mushrooms
4 hours -
20 illegal miners arrested at New Abirem, equipment seized
4 hours -
Ghana Career and Migration Fair 2024 to empower local talents for global opportunities
5 hours