The Bank of Ghana received 695 complaints from customers of Banks, Specialized Deposit Taking Institutions (SDIs), Other Financial Institutions1 and Payment Systems and Service Providers in 2023.
This is against 983 total complaints received in 2022, a reduction of 29% in 2023.
According to the 2023 Complaints Management Report by the Bank of Ghana, despite the fall in the number of complaints recorded, complaints continued to increase in complexity, thereby requiring more time for resolution.
Out of the 695 complaints, 458 (66%) were resolved, and 237 (34%) remained unresolved as at the end of 2023.
The complaints resolution rate of 66% was a marginal improvement over the 64% achieved in 2022.
Email preferred channel for lodging complaints
Email was the most preferred channel for lodging complaints, accounting for 42% (291) of the total number of complaints reported to the Bank of Ghana in 2023.
This was followed by ‘Walk-in’ with 26% (179), Post with 21% (148), Phone with 10% (71) and 1.0% (6) through WhatsApp.
According to the 2023 Complaints Management Report by the Bank of Ghana, Email was the most preferred channel because it afforded complainants a more convenient means to provide supporting documentation for their complaints.
Latest Stories
-
CAF President blasts Ghana over Baba Yara stadium ban
2 mins -
GUTA calls for de-politicization of fight against galamsey
3 mins -
Police outlines guidelines for NDC’s nationwide demonstration against EC
18 mins -
Demystifying the claims of rip-offs and arbitrary charges in Ghana’s port sector—from the shipping lines perspective
29 mins -
EducationUSA: Ghanaian students in US benefit from $9 million Investment
43 mins -
Elections not about insults; be decent in your speech – Bawumia to Mahama
48 mins -
Reverse osmosis the most reliable way to filter water – Association of Packaged Water Producers
1 hour -
UG SRC Presidential Race: Court ruling has taught me a lot about life – Guru
1 hour -
Voazok Tours to hold Canada Agricultural Tour
1 hour -
Peace Council implements measures to ensure peaceful 2024 elections
1 hour -
Staff of banks involved in fraud increases by 46% in 2023; BoG expresses worry
1 hour -
NDC calls for public support for upcoming protest – W/R NDC Secretary
2 hours -
2024/25 GPL: Vision FC secure 2-0 maiden GPL win against Accra Lions
2 hours -
I didn’t pull a gun at DRIP commissioning – Gomoa West MP refutes allegations
2 hours -
Galamsey: Current effort doesn’t match the scale of crisis – Kenneth Ashigbey
2 hours