Amazon is taking legal action against four companies it has accused of deliberately flooding its shopping platform with fake reviews.
Three of the firms had nearly 350,000 reviewers on their books.
The companies act as unofficial brokers between Amazon sellers and individuals who write reviews, the tech giant says.
The reviewers get free products and a small fee in return for each review, and the firm charges the seller a fee for boosting its ratings on Amazon.
The sellers are not necessarily aware that this is being done by using fake reviews, Amazon said.
The firms it has threatened legal action against are accused of collectively targeting its platforms in the US, UK, Europe, Japan and Canada. It targeted three of them earlier this year, and has now confronted another.
One has ceased trading as a result. In a note on its website, Matronex says it has "completely shut down" following Amazon's actions.
On the website of one of the firms which is still in business, there is advice for customers whose reviews have been rejected by Amazon. The potential reasons it lists for this happening include:
"Please write your reviews truthfully and not too often," it adds.
Amazon says that as part of its settlement, one firm has agreed to share data about who its customers are. It claims this will help it track them down on its platform.
It admitted they can be difficult to identify because the exchange does not take place on Amazon itself. In 2020 it claims to have stopped 200 million reviews which it believed to be fake, from being published.
Reviews heavily influence online shopping decisions - the UK government says that the average household spends £900 per year on products based on what others say about them.
Under new proposals currently under consideration in the UK it would become illegal to pay someone to write or host fake reviews.
A recent investigation by the consumer watchdog Which? found that nine out of 10 of the top-rated headphones on Amazon earlier this year had glowing reviews for a range of unrelated products.
Which? said it welcomed Amazon's actions.
"However, our recent investigation found that there are still unscrupulous businesses exploiting weaknesses with Amazon's review system, leaving shoppers at risk of buying products boosted by thousands of bogus five-star reviews," said Rocio Concha, director of policy and advocacy.
Latest Stories
-
Global fashion waste crisis: Africa calls for an end to ‘waste colonialism’
2 hours -
Daily Insight for CEOs: Mastering business agility – A CEO’s competitive advantage
2 hours -
US deports more alleged gang members to El Salvador
2 hours -
Zimbabwe shuts down amid calls for protests
3 hours -
At least 5 killed in explosion at Spanish mine
3 hours -
Six houses belonging to herdsmen torched in Gomoa Amenfi over farm dispute
5 hours -
Int’l. Islamic Youth League, African Youth Devt. Centre supports Muslim community during salah celebrations
5 hours -
Kumasi fire: A/R Minister halts creation of new lorry terminal after fire
5 hours -
Vanuatu Trade Commissioner to Ghana Amb. Prof Hugh Keku Aryee wins ‘Best in AI Innovation’ award
6 hours -
Anlo-Afiadenyigba Youth Council congratulates Wisdom Seade on Keta MCE nomination
6 hours -
Gov’t undertakes initiative to prevent conflicts in Volta Region – James Gunu
6 hours -
Suhum Children’s Hospital in distress; ‘Love Without Walls’ to the rescue
6 hours -
The death of a legend of legends – Teddy Osei of Osibisa
6 hours -
Ja Rule tours National Museum ahead of Nuaso school commissioning
6 hours -
Agotime-Kpetoe market women protest NDC’s failure to appoint female DCE
6 hours